7 Biggest Mistakes in ERP Implementations

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With the introduction of Dynamics 365 Business Central, companies are now able to access an affordable, powerful, cloud hosted solution backed by Microsoft. The business edition is designed to be easy to use and learn, but still contains the incredible capabilities of Dynamics NAV, long considered a top-tier manufacturing ERP solution.

Since 2012, Sabre Limited has built a business focused on bringing affordable and structured training solutions to NAV. We have now extended this to Dynamics 365 Business Central. As experts in Manufacturing, we see and recommend Lean manufacturing techniques to our customers all the time. We decided years ago to turn that expertise inward and find out how we can implement Lean methodology into our ERP training. Through extensive research and self-examination, we gained insight that revolutionized the way we perform Dynamics NAV manufacturing projects.

In particular, we discovered some major issues with common ERP implementations that, if solved, could drastically reduce the costs and improve the efficiency of ERP implementations.

Here are the 7 Biggest Mistakes in ERP Implementations:

· Unnecessary Training

· Excessive Project Management and Planning

· Consultant Learning instead of Teaching

· Unnecessary Customizations

· Poor Quality Data Samples for Upload

· Misinformation regarding best practices

· Repeated Training

Let’s break these down:

Unnecessary Training

Most projects involve training customers in a huge array of ERP capabilities, including modules they will never use or will only learn to set up but never need afterwards. Sabre Limited removes these training activities to keep costs down for the customer.

Excessive Project Management and Planning

ERP consulting firms often need to spend a huge amount of time planning their project, because they don’t repeat the same kinds of projects in the same industries often enough to have a standard work plan. Sabre only handles small and medium manufacturing businesses, which allows us to create and follow a clear script, greatly reducing project management requirements.

Consultant Learning instead of Teaching

Most consultants do a maximum of 1 or 2 projects per year in a particular industry which means they spend billable time learning the customer’s industry instead of teaching the customer to use the ERP appropriately. Sabre consultants each do 6 or 7 manufacturing implementations each year and don’t waste time learning about manufacturing.

Unnecessary Customizations

Customers who are new to ERP will sometimes ask for customizations that less experienced firms agree to because they lack understanding of the best practices in manufacturing. Sabre customers have far fewer customizations than the industry average because we steer customers away from them.

Poor Quality Data Samples for Upload

Most customers are not experts at data template loading and creation. Sabre invests significantly in coaching and checking data before a load to reduce the costly back and forth with consultants, who are billable by the hour.

Misinformation Regarding Best Practices

Consultants who do not have a background in manufacturing often give bad advice to customers. This results in reworking the project when it turns out the approach will not work, but rarely if ever does it result in credits for the bad advice.

Repeated Training

Sometimes training doesn’t “take” the first time, and so training is repeated over and over. Sabre has identified the areas where this occurs most often and has created repeatable video and written training materials to reduce the costly hourly training that can result.

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