At Sabre Limited, we’re known for helping manufacturers get real results with Microsoft Dynamics 365 Business Central. Now we’re expanding that focus with Service Dynamics, a new division dedicated to field service.
Service Dynamics combines Business Central with ExpandIT in one solution built for HVAC, electrical, plumbing, solar, industrial equipment, and manufacturing service teams. With quoting, work orders, scheduling, mobile, inventory, and billing in a single stack, contractors shorten dispatch times, raise first-time fix rates, and invoice faster without juggling disconnected apps.
Learn more about Service Dynamics.
What Is Business Central?
Microsoft Dynamics 365 Business Central is the ERP system at the core of Service Dynamics. It connects the main parts of a business, including finance, operations, inventory, and service, in a single cloud platform.
For field service and manufacturing companies, it handles the day-to-day essentials that keep the back office running smoothly:
- Customers and Contracts: Manage customer accounts, service agreements, and warranties in one place.
- Inventory and Warehousing: Keep van stock and depots accurate with full lot and serial tracking.
- Jobs and Projects: Track job costs, work in progress, and progress billing directly from the ERP.
- Financials: Automate invoicing, purchasing, and reporting so accounting stays clean and current.
Business Central is reliable, flexible, and designed to grow with your organization. It gives every department the same financial and operational picture, so decisions are based on real numbers, not guesswork.
What Is ExpandIT?
ExpandIT is the field service management software that connects directly to Business Central. It’s built for dispatchers, technicians, and customers who need to stay in sync throughout the workday.
ExpandIT brings the field and the office together with:
- Scheduling and Dispatching: A clear view of technician availability, skills, and routes.
- Mobile App: Technicians can view tasks, record time, use parts, take photos, and capture signatures, even without a connection.
- Customer Portal: Lets customers book, confirm, and track service visits without extra calls or emails.
- Time and Material Tracking: Records labor, travel, and parts automatically, so billing stays accurate.
Together, Business Central and ExpandIT make up the foundation of Service Dynamics. The two systems share information in real time, so scheduling, inventory, and billing all work as one continuous process.
Why We Built Service Dynamics
Most service teams grow on a patchwork of point tools. It works until it doesn’t. Inventory starts drifting. Job cost gets fuzzy. Billing slips. Finance lives in spreadsheets while field ops live in a different world.
Service Dynamics closes that gap. It puts field execution on rails and ties it back to the system your finance team already trusts. When quotes become work orders and usage flows straight into billing, month end comes with fewer surprises and better numbers.
What this means in practice:
- Less time reconciling van stock and depot counts
- Clearer margin by contract and by technician
- Faster billing cycles with clean WIP and revenue recognition
- Fewer reschedules because dispatch sees skills, proximity, and availability
Who It’s For
- HVAC contractors that need seasonal scheduling and recurring PM.
- Electrical teams that care about skills, certifications, and compliance.
- Plumbing companies that balance emergency calls with planned work.
- Solar installers that juggle projects, inspections, and service.
- Industrial Equipment service and distributors that track serial numbers and warranties.
- Manufacturing Service teams that install, commission, and support fielded equipment.
If you manage techs, trucks, inventory, and invoices, Service Dynamics is a fit.
What Is In the Stack?
Quoting
Turn requests into margin-clear quotes in minutes using live pricing from Business Central. Templates keep you consistent, approvals are simple, and accepted quotes convert to orders and work orders without rekeying. Learn more about Field Service Quoting.
Dispatching
Keep your dispatcher in control with real-time boards, status cues, and exception handling. See who is available, who has the right skills, and who is closest before you assign. The system suggests; people decide. Explore the dispatching features.
Work Orders & Scheduling
Create, schedule, and track work from one place. Filter by skills, certifications, territory, and shifts. Get suggestions that respect SLAs and travel time. Approvals and changes reflect instantly on the board. See our drag-and-drop Scheduling.
Mobile App
Give techs the packet they need on site: tasks, time, parts, checklists, photos, notes, and signatures. Capture usage as it happens so billing doesn’t lag. Works online, and offline where configured. Learn about the Field Service Mobile App.
Service Portal
Let customers book, confirm, and track service. Share visit history, work notes, and documents in one place. Reduce phone tag and set clear expectations with status updates. Visit the Service Portal.
Inventory & Warehousing
Keep van stock and depots accurate with FEFO, lots and serials, clean returns, and RMAs. Replenish trucks by transfer orders and preserve traceability from warehouse to site.
Billing & Financials
Invoice on time with T&M, fixed fee, milestone, and progress billing. Apply WIP and revenue recognition policies inside Business Central. Finance and operations work from the same numbers. Read about Project Execution and Accounting.
Reporting & Power BI
See the metrics that matter: first-time fix, technician utilization, SLA hits and misses, backlog aging, and contract margin. Build role-based dashboards and drill into exceptions.
How Service Dynamics Works with Business Central
Business Central remains your system of record for customers, contracts, items, pricing, inventory, GL, jobs, and WIP. ExpandIT powers day-to-day field execution. Data moves at the right time in the right direction, so no one is copying and pasting between tools.
Lifecycle at a glance:
- Quote created in Business Central using live pricing and templates
- Work Order generated and scheduled to the best-fit technician
- Mobile Execution with time, parts, notes, photos, and signatures captured
- Usage posts back for review and Billing is created from approved entries
- WIP and Revenue Recognition posted on schedule
- Reporting surfaces performance and margin by contract and technician
One set of numbers from dispatch through month end.
What Makes Service Dynamics Different
- Dispatcher first: Suggestions help you move faster, but people stay in control. Your board, your rules.
- Manufacturing-grade inventory: Lots, serials, FEFO, clean returns, and RMAs are built in. Field consumption matches finance.
- Structured rollout: Start with a pilot crew, refine checklists and templates, then scale. Avoid the big-bang stall.
- Adoption that sticks: Practical training, quick references, and repeatable processes help new users ramp faster.
- Designed for finance and field: Operations get clarity. Finance gets accuracy. Leadership gets predictable numbers.
Where Service Dynamics Fits vs Point Solutions
Point apps work until inventory accuracy and job cost matter. If you export to analyze margin or reconcile van stock after the fact, you’ve outgrown them. Service Dynamics gives you an integrated field backbone on Business Central. Keep your CRM or CPQ if you love them. Connect what you need and eliminate error-prone handoffs.
Read our comprehensive article on what a Field Service ERP is and learn the key differences between an ERP vs FSM.
Frequently Asked Questions (FAQ)
Does Service Dynamics replace point solutions like ServiceTitan?
For teams standardizing on Business Central, yes. Service Dynamics becomes your field backbone with finance and inventory in one place.
Can dispatching be automated?
Dispatchers stay in control. The system suggests the best options and sequences based on skills, SLAs, and availability. You assign the work.
Do we need Business Central Premium?
Many service teams run Essentials. Manufacturing service teams that need more advanced capabilities often benefit from Premium. We will recommend based on scope.
Can we keep our CRM or CPQ?
Yes. We can integrate or migrate. Service Dynamics focuses on field execution and financial accuracy inside Business Central.
How long does implementation take?
We start with a pilot to prove the path, then scale. Timelines vary based on data quality, integrations, and team size. We will give you a plan you can trust.
Results You Can Expect
- Shorter dispatch cycles and fewer reschedules.
- Higher first time fix rates and clearer technician productivity.
- Inventory that stays accurate from depot to van to customer site.
- Faster billing with clean WIP and revenue recognition.
When operations and finance share a single picture of the truth, decisions improve and cash arrives sooner.
Get Started
Book a free consultation to see Service Dynamics in action. We’ll map your process, identify quick wins, and outline a pilot you can run with confidence.
