Reduce Risk | Stay Protected | Maximize Uptime | Increase Staff Satisfaction | Reduce Costs | Benefit from Expertise
I like to tell the story of the 2nd Industrial Revolution, which was caused by the electrification of our infrastructure and the introduction of the internal combustion engine. A picture of New York in 1900 had horses, trains, trams and gas lights. A picture in 1920 of the same place has electric streetcars, delivery trucks, cars and electric lights. All that change in less than 20 years!
The 4th Industrial Revolution is just as impressive. We have smart refrigerators, smart homes, cars that “phone in” their status to the dealers, and production equipment that tells us how productive they are.
Digital Transformation in manufacturing means the adoption of new ERP technologies (like Dynamics 365), new ways to service our products (with added IoT), new sales and contact methods. It is powered by the internet, 5G, mini computers, Millenials and ultra-rapid change.
With Digital Transformation comes the risks of Cyber Crime, drastically increased reliance on connectivity and technology to work, and incredible opportunity.
Sabre helps manufacturing companies navigate and manage all of this!
Digital Transformation is making manufacturing companies more reliant on technology, and criminal organizations know this. There is a massive criminal economy that wants nothing more than to extort money from you if they can.
As a manufacturing business owner or executive, if you don’t care much about cyber security, or think it’s a problem other people need to deal with – then our IT services are not for you.
Everything we do in our Managed IT Services for manufacturing companies is based on the Cyber Security requirements of insurance companies and/or controlled goods certifications for military and law enforcement.
Our Most popular package is specifically modeled after the most common requirements on Cyber Insurance forms.
If you are embarking on a Digital Transformation for your manufacturing company, Managed IT Services are a critical part of the success and safety of that journey. Sabre Managed Services for Manufacturing Companies is made up of 4 core components (some optional - some required) that you pick from.
All Managed Service clients require a starter package that includes an Advanced Business Class Firewall, Modern Switch, WiFi Access router(s), backup solution, remote LTE support and remote managed power bars.
This service is the core of Cyber Security and is absolutely required in almost every circumstance. It represents a minimum requirement of modern Cyber Insurance.
Optional support for your staff. Businesses that have strong teams that are tech-savvy often manage themselves, but most opt for Helpdesk Services for manufacturing IT.
If your manufacturing business is serious about Digital Transformation, a vCIO can be the facilitator, coach, leader and expert you need. Sabre offers various levels of vCIO.
The four pillars of Sabre’s IT Services for Manufacturing are: Proactive Maintenance; Help Desk; vCIO Services, and the Starter Package.
With these core areas we can support manufacturing companies it system requirements.
As a manufacturing company, you know that downtime costs you money and disrupts your business. Our Proactive System Maintenance limits and prevents downtime for your knowledge workers and production environment in the same modern cars detect problems remotely.
This service is a minimum requirement of modern Cyber Security insurers. Why is that? Because they pay out a lot less in settlements when this activity is done. We think that’s reason enough to invest in managed services and computer maintenance.
Sabre Help Desk services are an optional part of our IT Support for Manufacturing companies. It is the most popular service we offer, almost always added with our proactive maintenance. Our Sabre help desk team are professional, and excellent at working with your team to deal with issues quickly and efficiently.
Your staff will enjoy working with team members who are required to re-certify annually in customer service best practices. Customers provide regular CSAT (Customer Satisfaction) feedback, and we’re proud to run at a 97.5% “happy” rating from all customers. Your team will get fast service with a high performing staff that are experts at IT.
The Sabre Limited fractional CIO (or vCIO) is an extra service option to augment your C-Level organization (CFO, COO, CEO etc). The vCIO is a leader who works with your executive team to define and plan for your Digital Transformation and manufacturing managed IT services needs.
Sabre Limited vCIO services provide you with a senior leader to help guide decision-making and planning. Your personal vCIO is there to help explain the complexities of digital transformation in manufacturing. Sabre helps customers avoid obsolete technology, select the right services and tools and maximize your path to greater profitability and efficiencies. .
Over the years Sabre has found that a good foundation for your IT systems requires a great network. As modern manufacturing moves to the cloud, having the most reliable network possible becomes critical. Cloud solutions from vendors like Microsoft are fantastic, but are only as good as the weakest link in the chain.
To support outstanding remote management and maximum reliability, Sabre requires all manufacturing Managed IT Service customers to purchase our Starter Package. This package contains key equipment required for the operation of your network. It includes tools that allow us to manage that network remotely, safely and without needing to send “boots on the ground” staff to fix issues.
Still have questions about our Managed IT Services for Manufacturers? Below are some of the most frequently asked questions that we are asked! If at the end you still have some questions, book a call with our team. We’d be happy to help!
Our Help Desk team are very familiar with common CAD packages (usually Inventor, AutoCAD, Solid Works and Pro Engineer). That said, we’re not design engineers and although we can install, patch and address technical problems – we can’t train or work with engineers to use the product in day-to-day design.
That said, we partner with CAD software vendors and service partners and can make recommendations if you need help.
First of all, you should definitely get cyber insurance!
That said, insurance companies have been paying out 5 x more settlements than they’ve been collecting in premiums. Of course that’s a bad business strategy for the insurers. It means the cyber criminals are super effective. Insurance companies are creating a set of requirements and recommendations they have found keep their costs and losses to a minimum. Obviously, if you don’t have the insurance you need to at least follow their recommended minimum standards.
Preventive maintenance is something that has to be done predictably, provably and regularly. Our preventive maintenance packages log our activities, and allow us to prove that we are patching, maintaining, monitoring and managing your systems before something breaks.
Help desk is something that is done as needed, and usually very strong end-users need a lot less help desk. Some customers are super stars at using and fixing their own computers. Helpdesk isn’t that useful for those customers. Also, some customers have a lot of “general use” computers where the user doesn’t need helpdesk. For that reason it is not required for every computer.
Schedule a free call with Evan Jolliffe