Find the Right Level of Support

Our Support Plans

USD CAD

Business Excellence
Basic

Reliable support when you need it.

$ 40 .00

USD per user / month

For organizations that want reliable technical support and occasional help with Business Central issues. A great fit for teams comfortable managing day-to-day operations independently but want expert assistance when incidents occur. Includes access to Sabre Production addon modules.

Business Excellence
Standard

Support plus continuous improvement.

$ 87 .50

USD per user / month

For organizations that view Business Central as a strategic platform rather than just software. Combines unlimited support, Sabre Production apps, ongoing coaching, and monthly enhancement opportunities to help your team continuously improve and get more from your ERP investment.

Business Excellence
Premium

Built for business transformation.

$ 135 .00

USD per user / month

For organizations actively driving change. Whether you're rolling out new modules, implementing advanced workflows, conducting customization projects, integrating third-party systems, or executing a Phase 2 initiative, this plan includes more consulting capacity and customization support to keep progress moving.

Calculate your estimated monthly cost

Do you have BC licenses with us?

Number of users

users

* Minimum 10 users. Estimates are for planning purposes only. Final pricing confirmed at time of engagement.

Plan Comparison

Business Excellence

Basics

Standard

Premium

SUPPORT & HELPDESK

Unlimited Monthly Helpdesk tickets via email or Teams*

Response time SLA
Preferred SLA priority
BC functional incident support

Basic tier ISV support

Preferred development lead times

Sabre Production add-on apps

Sabre PrintVis add-on apps

Sabre Service add-on apps

Microsoft and ISV escalation costs covered
Advanced tier ISV support

Developer support helpdesk

Quarterly license and usage reviews

License and technical support

Semi-annual upgrade support

* Basic includes support for limited ISV add-ons and BC feature areas.

** If licenses are held by Sabre

Basic

Standard

Premium

ISV SUPPORT

PrintVis Basic Features

Rux Tools (Formerly ERP Connect)
Insight Works Warehouse Insights
Insight Works Dynamics Ship
Insight Works DocXTender
Netronic Visual Job Scheduler

Insight Works Dynamics Ship

ExpandIT

PrintVis Advanced Features
JDF/Scheduler/Web2Print
Insight Works MxAPS
Insight Works Shop Floor Insights
EOne Popdock
RapidStart Sales CRM
Netronic Advanced Visual Production Scheduler

EOne SmartConnect

Basic

Standard

Premium

CONSULTING & ADVANCED SERVICES

Operational Coaching

Operational coaching available at a reduced per-session price.

Unlimited free operational coaching sessions – maximum 1 booked at a time.

OR

Bi-Weekly scheduled operational coaching (Ultra-Lite project).

Unlimited free operational coaching sessions – maximum 2 unique coaches booked at a time.

OR

Weekly scheduled operational coaching (Lite Project).

Sabre Projects

Optional “Enhanced” Coaching via Sabre Projects.

Optional “Enhanced” Coaching via reduced price Sabre Projects.

Optional “Enhanced” Coaching via reduced price Sabre Projects.

Custom Programming

Reduced rate custom programming.

Reduced rate custom programming.

Unlimited free “Lite” programming.*  Reduced rate advanced custom programming.

*Lite programming is defined as programming activities that could be done WITHOUT a Developer License in the NAV/BC On-Prem C/AL programming language before the introduction of AL. Prompt Co-Pilot to find out if your request falls under this definition. Limited to a maximum number of discreet requests in the Queue at one time.

Questions?

Book an instant meeting with a Sabre expert to discuss prices or any other questions you have about Microsoft, Sabre or PrintVis.